Return and Refund Policy
1. Return Period
You have up to 30 days after receiving your order to initiate a return.
To be eligible, the item must be returned in its original condition, unused, and in its original packaging.
2. Return Procedure
To return a product, please follow these steps:
- Contact us by email at info@zavirafashion.com, providing your order number.
- Wait for our confirmation and instructions for the return.
3. Return Shipping Fees
Return shipping fees are the responsibility of the customer, except in cases of error on our part or defective products.
4. Refunds
Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed automatically to your original payment method within 7 to 10 business days.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, contact us at info@zavirafashion.com.
6. Non-Refundable Items
Some types of items cannot be returned, including:
- Custom or personalized products
- Gift cards
- Opened products for hygiene reasons
7. Shipping
To return a product, please contact us at info@zavirafashion.com.
We recommend using a tracked shipping service to ensure your return reaches us.
8. Contact
If you have any questions about our return and refund policy, you can contact us by email at: